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Shipping and Payments

Delivery options

GLS - Delivery to address

Starts at 4,9 €
  • Delivery of the order takes place on the next working day after the shipment has been handed over for transport, usually between 8:00 and 18:00.
  • The tracking link for your shipment can be found in the email from the courier company after the order has been accepted for shipment. You can check the status of your shipment at any time at
  • The email from GLS also contains a link to redirect your shipment to a GLS Parcel Shop delivery point, another address, or to change the delivery date to another day.
    On the day of delivery, the courier will contact you by SMS with the arrival time.
  • Cash on delivery can be paid by cash or credit card, the driver has a mobile terminal dedicated to a payment.
    If the courier does not reach you and you do not arrange a later delivery, the package will be delivered again in two working days. It will then be automatically returned to our warehouse.
  • GLS customer support can be reached at +420 840 123 456, weekdays from 7 am to 6 pm.

DHL Express

Starts at 14 €
  • Parcels are delivered the next working day after dispatch between 8:00 am to 6:00 pm.
  • When the parcel is handed over to the parcel service, you will receive an e-mail notification from us about the dispatch, including the parcel number, which you can use to check the status of your order at any time.
  • Shipments are usually delivered within 24 hours of receipt for shipment.
  • DHL will inform you by e-mail about the processing at the receiving depot with more detailed information about the delivery.
  • On the day of delivery, the courier will contact you by SMS with the arrival time.
  • The order must be paid for in advance, unfortunately cash on delivery is not possible with DHL.
  • You can find more information on

Payment options

Online card payment

Secure and highly convenient payment method. After placing your order, you are redirected to the bank's secure payment gateway to enter your payment details. To accept your credit card, we use the latest 3D-Secure solution, enabling card payments on the Internet..

Bank transfer

After placing an order, you will receive our bank account number and a variable symbol for payment assignment. Once we receive it, we dispatch the goods immediately.

Banking account domestic payments
ČSOB, a.s.
Account number:  309741587/0300

Banking account for international payments
ČSOB, a.s.
Account number: 310331331/0300
IBAN: CZ53 0300 0000 0003 1033 1331

Cash on delivery

We do not currently offer cash on delivery for international shipments.

In person at the store

If you want to pick up the goods in our shop, please choose the Czech version of the e-shop, which supports this option. You can then pick up the goods and pay by card or cash in the shop. 

Na Poříčí 1053/44, 110 00 Praha 1

+420 234 221 116



Please check the delivered goods carefully when collecting them from the carrier.
Do not accept a shipment that shows signs of damage.
If the goods are damaged, despite the packaging being in order, you should inform our customer service team as soon as possible and they will help you resolve the issue.
+420 234 221 116
working days 9:00-18:00

All shipping is free of charge for personal pick-up at our store and for orders over CZK 2,500 throughout the Czech Republic. To other countries, the price is charged according to the valid price list for the specific country. For international shipments, we use logistics partners GLS or DHL.

We are sorry, but we currently do not allow personal pickup at the point of dispatch for international shipments. For delivery to your address, we use logistics partners GLS or DHL.

Delivery times can change depending on your preferred method of delivery and method of payment. All the goods you see with us are in stock. We will usually dispatch your package within 2 working days

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